DuwataSupport
Last updated: November 1, 2026
Need help? Email support@duwata.app. Tell us your account email, your device (iPhone or Android), and what happened. We usually reply within 2 business days (Philippine time).
Frequently asked questions
How do I sign in?
Use Sign in with Google, Sign in with Apple, or your email address with a one-time code.
How do I book a court?
Open the Book tab and choose a venue. Claimed venues let you pick a slot in the app. For venues marked Unclaimed, tap Book via their page to book on the venue's own page.
How do I pay?
You pay the venue directly, following its own rules. Duwata doesn't charge players a booking fee.
How do I cancel or change a booking?
Contact the venue. For in-app bookings at claimed venues, you can also see your bookings in your profile. Refunds and cancellations follow the venue's policy.
How do I get directions?
Open a venue and tap Directions. Google Maps opens with the venue's location.
How do I change my city?
Go to Settings > Location, or Edit profile. If you use your device location, the app asks you to confirm the city first.
How do I change my profile photo?
Edit your profile and upload a photo. If you signed in with Google, your Google photo is used until you upload your own.
I own a venue listed in Duwata.
Open it and tap Claim this venue, or Request removal. See the Venue listings policy.
A venue's details are wrong.
Email support@duwata.app with the venue name and the correction.
How do I report a user or content?
Email support@duwata.app with the community or chat name, the user, and what happened. Add a screenshot if you can.
How do I delete my account?
In the app go to Settings > Delete account, or follow the steps on Delete your account.
Privacy requests
To access, correct, or delete your data, email our Data Protection Officer at support@duwata.app. See the Privacy Policy.