Delete your Duwata account

Last updated: November 1, 2026

In the app

1. Open Duwata and sign in.
2. Go to Settings > Delete account.
3. Type DELETE to confirm, then tap Delete my account.

Your account is deleted right away and you're signed out.

By email

If you can't use the app, email support@duwata.app from the email address on your account with the subject “Delete my account”. We may ask you to confirm it's you. We'll complete the deletion within 30 days and confirm by email.

What gets deleted

• Your profile: name, photo, city, and sport details
• Your sign-in account and email
• Booking requests and open-play spots
• Community memberships
• Messages, posts, and photos or videos you uploaded

Communities you own pass to another admin so other members don't lose their group.

When

Deletion from our live database happens immediately when you delete in the app, or within 30 days of a verified email request. Copies in encrypted backups are overwritten as backups rotate, within 30 days.

What we may keep

• Records of venue claims or removal requests you submitted, for up to 2 years, to keep a record of listing changes.
• Information we must keep to comply with the law, resolve disputes, or prevent fraud and abuse, only for as long as needed.
• Server logs held by our hosting providers for a limited time, typically up to 90 days.
• Bookings you made on a venue's own page are held by that venue. Contact the venue to delete them.

Questions? support@duwata.app